Support

We read every message and usually answer within two working days.

Contact: support@spritelet.app. Please include your iPad model, the iPadOS version and the app version (About Spritelet, the i button in the project browser). For a problem with a project, a screenshot or a short screen recording helps a lot.

Frequently asked questions

Which iPads can run Spritelet?: iPads with an Apple M-series chip — iPad Pro and iPad Air with M1 or newer — on iPadOS 26 or later. Sculpting millions of polygons, baking and painting 2K textures need the memory and graphics of these iPads, so the App Store does not offer the app for other models.
Where are my projects?: In the Files app: On My iPad › Spritelet, or iCloud Drive › Spritelet when iCloud Drive is on. Projects you open from other folders stay where they are. Back them up like any other files; deleting the app deletes the projects stored On My iPad.
How do I get my purchases on another iPad, or after reinstalling?: Open Packs in the project browser and tap Restore Purchases, signed in with the same Apple Account. Packs support Family Sharing.
How do I ask for a refund?: Purchases are handled by Apple: request a refund at reportaproblem.apple.com.
How do I get an asset into Unity, Unreal or Godot?: Open the Export stage, choose the engine preset (it sets axes, scale and the normal-map convention) and a format — glTF 2.0, FBX or USDZ. The validator lists anything that exceeds the preset’s budgets before you export.
Is there a tutorial?: Yes: Learn in the project browser has step-by-step tracks for the character creator and for sculpting, and every stage can show hints.
Does Spritelet collect my data?: No. See the Privacy Policy.

Legal

Spritelet is licensed under Apple’s standard Licensed Application End User License Agreement. The licences of the open-source libraries it uses are in the app under About Spritelet › Third-Party Licences.